Legal

Terms & Conditions

Last updated: 1 July 2026

1. Who we are

Vestadent Clinic is a private dental practice operated by Vestadent Limited, registered in England & Wales (company no. 12993512), 230 Church Lane, London NW9 8SN. Regulated by the CQC; dentists registered with the GDC. We provide private dental care only; we do not provide NHS treatment. Contact: 0203 302 9290 · info@vestadent.co.uk · 230 Church Lane, London NW9 8SN.

2. Our services

Private dental treatments including dental implants, All-on-4 and All-on-6, cosmetic and restorative dentistry (veneers, crowns, composite bonding), teeth whitening, oral surgery and related consultations. All treatment is subject to clinical assessment; we only recommend treatment we consider clinically appropriate for you.

3. Appointments & booking

Book by phone, email, WhatsApp or the enquiry form on this website. An appointment is confirmed once we have acknowledged it. Some appointments (e.g. longer treatment or laboratory-based work) may require a deposit to secure the booking; any deposit is applied toward the cost of your treatment. Please arrive on time; late arrival may mean the appointment is shortened or rebooked.

4. Cancellations & missed appointments

We do not charge a fee for cancellations or missed appointments. As a courtesy to other patients, please give as much notice as you can if you need to change or cancel — at least 2 working days where possible. Where a deposit has been taken for treatment, see Refunds below for how deposits are handled if you cancel.

5. Pricing & charging

We are a private practice; all treatment is paid for privately (no NHS charges). After a consultation and any necessary assessment (such as a 3D scan) you will receive a written, itemised treatment plan and estimate before any treatment begins. We will not start chargeable treatment without your agreement to the plan and cost. Fees are as quoted in your written estimate; if your treatment needs change we will discuss and agree any change in cost before proceeding. Payment is due as set out in your treatment plan, unless a finance arrangement is in place.

6. Payment & finance

We accept payment by card and other methods advised at the practice. Patient finance is available through Tabeo. Vestadent Clinic acts as a credit intermediary, not a lender; finance is provided by Tabeo and selected lenders, subject to status and affordability. 18+, UK residents. Terms and conditions apply.

7. Refunds

Your statutory rights under the Consumer Rights Act 2015 always apply and nothing here limits them. In addition:

• Deposits: if you cancel planned treatment before it begins, any deposit is refunded less the cost of any work already carried out on your behalf (e.g. laboratory or materials costs already incurred, or a consultation already provided).
• Treatment not yet started: where you have paid in advance for treatment that has not started and no costs have been incurred, we will refund the amount paid.
• Completed treatment: dental treatment is a professional service and outcomes can vary. If you are unhappy with treatment you have received, please contact us first so we can assess it. Where treatment has not been carried out with reasonable care and skill, we will put things right — usually by reviewing and, where appropriate, redoing or adjusting the work at no further cost — or, where that is not appropriate, by agreeing a fair refund.
• How to request: contact info@vestadent.co.uk or 0203 302 9290. We aim to acknowledge refund requests within 3 working days and resolve them within 10 working days, or explain any delay. Refunds are made to the original payment method where possible.

8. Complaints

We take any concern seriously. Our full Complaints Procedure (timescales and how to escalate to the Dental Complaints Service, GDC or ICO) is on our Complaints page. You can also request a copy at the practice.

9. Your care

Our commitments to you as a patient are set out in our Patient Charter.

10. Website use

This website is for general information about our services and does not constitute dental advice or a diagnosis. Content is owned by or licensed to Vestadent Limited and may not be reproduced without permission. We aim to keep information accurate but do not warrant it is error-free. Third-party links (e.g. our finance partner) are provided for convenience; we are not responsible for their content.

11. Liability

Nothing in these terms excludes or limits our liability where it would be unlawful to do so (including for death or personal injury caused by negligence). Subject to that, our liability is limited to the extent permitted by law.

12. Governing law

These terms are governed by the law of England & Wales, subject to the exclusive jurisdiction of the courts of England & Wales.

13. Changes

We may update these terms from time to time; the version on this page applies to your current treatment or use of the site.